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Email Notification FAQs

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Q: Sometimes I don't receive my email notification. Why is that?

If you have Hotmail, Excite mail, Yahoo! mail, or any other free email provider, you might want to check your email settings. For instance, in Hotmail, do you have your filtering set to something other than 'off' for junk mail? If it is set to 'low' or any other setting, then our email is being routed into the junk folder. You can set a rule so that our email goes straight into your inbox, rather than your junk folder. Please read the manual for your email account, or else be aware of checking your junk folders periodically.

Q: Will you notify me by email before my items are due back to the library?

Yes! Just sign up for email notification, and the library will notify you by email two days before your item is due to be returned. This system will work for items that have one-week, two-week, and three-week loan periods; note that items with one-hour, one-day or two-day loan periods will not be part of this service!

To check to see if you are signed up for email notification, go to our online catalog at http://catalog.plsinfo.org. Click on the 'Your Library Account' tab and sign in using your barcode and PIN. Next click on the ‘Modify Personal Info ’ button to see your email address. If the Email Address box is empty that means you’re not signed up for email notification. Just add your email address to the box, click on submit, and you'll begin receiving your notices by email.

If you have further questions, speak to your circulation staff at the library!

Q: I gave the library my email address, but my address has changed. How can I update my email address?

Go to Your Library Account on the Online Catalog and and sign in using your barcode and PIN. Next click on the ‘Modify Personal Info ’ button to see your email address. Change your address and click on 'Submit'. Your address will be changed automatically.

Q: Do I have to fill out the Email Notification Form every time I place a hold on a book?

No. When you fill out the form the first time, your email address is added to your library record. All future notices will be sent to you via email. You only need to fill out this form once.

Q: I received an email notification from the library, but when I replied to the email, I got an automated response. Can I email my library?

We appreciate you using email notification for holds and overdue materials. At this time, libraries do not have the functionality to respond to circulation questions by email. The best way to contact your library if you have questions is to call them directly, and ask to speak with a circulation staff member. You can find the list of phone numbers on the Library Hours and Locations page.

Q: I received an email from the library, but the message was blank - it only had my name on it. Is something wrong?

Sometimes a blank message will be sent when a hold cannot be filled. You probably had a hold on a item and it became unavailable. Call your local library and speak with the circulation staff.

Q: I want to place a hold on a book, but can't find it in the online catalog. Who can I email?

You can email your question to a reference librarian and receive your answer electronically. Fill out the form at http://plsinfo.org/ask_a_librarian.

Q: I used to have an email account with an ISP, but my email address has been changed by them. Am I still going to receive email notification?

We understand that having an internet service provider discontinue your email service is not a fun thing to have happen. Please change your email address on your record. To do this, go to Your Library Account on the Online Catalog and and sign in using your barcode and PIN. Next click on the ‘Modify Personal Info ’ button to see your email address. Change your address and click on 'Submit'. Your address will be changed automatically