| Message Text |
Reason for Message |
| We were unable to save your registration information.
Please contact the library for further assistance |
User tries to register and the database update
fails |
| We were unable to save your user information. Please
contact the library for further assistance. |
User tries to opt-in or opt-out for notifications
and database update fails |
| Please send the barcode number located on the back
of your library card. |
First question during the signup process |
| Thank you for registering with the Peninsula Library
System. |
Success message when a user registers with
PLS |
| Our records indicate that you have not registered
your phone with PLS. In order to begin using this service please reply
with the keyword SIGNUP |
User tries to use PLS phone service without having signed up first |
| Your items have been successfully renewed. |
Success message when user renews only some of their
items |
| At least one number you sent was invalid. If you
replied with multiple numbers they need to be separated by a space. Please
try again or contact your library |
User renews by item number and they send an invalid
item ID |
| Please send the Item ID for each item you wish
to renew. Separate multiple ID's with a space. |
This is the instruction the user gets when after
they have received a list of items to renew |
| All of your items have been successfully renewed. |
Success message when user asks us to renew ALL their items |
| Your items will be sent in a followup msg. Reply
to it only once! To select an item for renewal reply with its corresponding
number - use spaces between numbers |
This message is sent if user asks to see a list
of items due for renewal |
| The value you provided was invalid. Reply with
keyword ALL to renew all eligible items or LIST to choose items for renewal |
The user did not reply with ALL or LIST when asked if they want to renew |
| Your phone number has been successfully removed
from the system. You will no longer receive any messages or notifications
from PLS on your phone. |
This is what the user gets when they QUIT |
| We were unable to unregister your phone. Please
contact your local library for further assistance. |
User asks to QUIT and a database error encounter |
| Would you like to receive phone notification when
your hold items become available? Please reply with Y for Yes or N for
No |
Opt in message for Hold notification |
| Would you like to receive phone notification when
you have late fees? Please reply with Y for Yes or N for No |
Opt in message for Late Fee Notification |
| Your user account has been successfully updated. |
This is the success message for Opt-in or Opt-out
of Notifications |
| We were unable to understand your reply. Please
reply with Y for Yes or N for No. |
User asked to send Y for Yes and N for No and they send bad data |
| We were unable to update your registration record.
Please contact your local library. |
We could not save opt-in or opt-out data |
| We were unable to renew your items. Please contact
your local library for further assistance. |
For whatever reason the user's items could not
be renewed |
| Please provide your email address. This will complete
the registration process. |
Last question in the SIGNUP process |
| We're unable to verify your card number at this
time. Please wait then resend your card number. If you continue to have
problems contact your library |
During signup if we cant verify barcode number
this is what the user will see |
| library item(s) due for renewal. Reply with the
word ALL to renew all items or LIST to choose your items. This message
expires |
This is the renewal notice. The number of items
is added to the beginning of the message |
| Your current fees have exceeded &0. Do you
want to receive the next scheduled reminder? Reply with Y for Yes or
N for No |
Late Fee message. &0 is replaced with the actual
late fee amount |
| The barcode you provided was invalid. A correct
barcode consists of only 14 "numbers". Please try again. If
you continue to have problems contact the library. |
User sends bad barcode. |