I’m having trouble getting email notification of holds and overdue materials. What do I do?

The most likely reasons for not receiving an email notification from us is that our emails may have been routed to your spam or junk email folder, or the email address in your account is incorrect. 

Log into your account and check your email address.  Look carefully for spelling and/or punctuation errors to fix.

Check your spam or junk folders. You can mark our emails as “not spam”, or similar terminology, so that our email goes straight into your inbox rather than your junk or spam folder. Check with your email provider on how to whitelist a sender or prevent emails from going to the spam/junk folder. You may also consider getting into the habit of checking your spam/junk folders periodically.

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