Many fees are non-refundable. Since policies vary at PLS libraries, contact your local library before paying any fees. They can explain the fines and fees that appear on your account. If you have a question about a payment do the following:
- Check to see if the fee/fine still shows in your account. If it still shows there, your payment didn’t go through.
- Check in your credit card statement to see if the payment appears.
- Check your confirmation email.
Please have a copy of your statement and confirmation email when you contact your local library. If you find a charge on your credit card that needs to be disputed, your credit card company will help you with the proper procedure.